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Try us out risk-free for 30 days!
At JoomaServer,
we want to be sure that your hosting experience with us will be a
positive and pleasant one. However, we understand that sometimes things
just don't work out, and that is why we offer a 30 day money back
satisfaction guarantee.
If for any reason you are not satisfied with our service within your
first 30 days of service, simply let us know and your hosting fees will
be refunded (except fees for Additional Services). If you have any
questions, please feel free to contact our sales team through our
contact form
How to request for cancellation/refund?
In the event that you wish to cancel your account within the first 30
days contact us through the above mentioned contact form. Please provide
us the following account information to assist us in the process:
- Your full name (used during sign up )
- Your domain name
- Your username
- Your account password
- The server your account is hosted on
A full refund for your hosting fee will be made within 24 hours to the
credit card you used for signing up, after receiving and verifying your
account information.
Please note that there will be no refund for excess bandwidth fee and
Additional Services that you have requested. If you used more than the
allocated bandwidth for your account within the fist 30 days, the excess
fee will be deducted from the amount to be refunded to you.
Terms and conditions
As specified in our Terms of Service, the above guarantee will be VOID if your
account violates our policies. You should also make sure your files are backed
up when you request for cancellation, as your account information and back-up
files will be promptly deleted. The window of this guarantee ends exactly 30
days from the date from which you signed up. After your 30 days are up, you
cannot receive refund for the remainder of your service, but you may still
cancel your hosting account at any time. The money back guarantee is not valid if a hosting packages is ordered with Joomla pre-installed.
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